Phone: 704-670-0042 / Fax: 866-404-2996

Toll Free: 877-629-7197

8:00am -7:00pm EST.

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Policies and Procedures

 
   
Lead Time

Leigh Labs custom manufactures almost every order. Lead times, in general, are about 10 days to 21 business days depending on complexity of job and the backlog of work. Rush service is available for an additional charge.

Custom Fabrication

Leigh Labs provides customers with a quote and a prototype, if requested. It is your responsibility to review the quote and prototype (if provided) and notify us of any changes. Once we receive a signed and approved quote, the fabrication process begins. Most orders require a 50% pre-payment and cannot be canceled once the order has been approved.

Shipping and Handling

Leigh Labs ships products via the most economical and safest means. Customers can request specific carriers or drop shipments prior to shipment. Shipping and packing cost are not included in quotations, but are added to the invoice at cost.

Damaged products

Damaged products must be rejected at the time of receipt. In all other cases the customer assumes all risk of loss or damage to product in transit, and assumes responsibility for filing a claim with carrier.

Warranty

Leigh Labs makes no warranty of any kind, whatsoever, expresses or implied, and any implied warranty of merchantability or fitness for a particular purpose, is hereby disclaimed by Leigh Labs.

Payments

All orders are shipped COD or prepaid with a credit card. Nets 30 terms are available with approved credit application.

Returned Checks

Whenever a customer's check is returned by a financial institution for insufficient funds, the customer is charged a 35.00 dollar returned check fee.
 
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    Leigh Laboratories, P.O. Box 1306,Waxhaw, NC, 28173  Ph: (704) 670-0042, Fax: (866)-404-2996. sales@leighlabs.com